Orders
Do you offer Gift Packaging?
Yes! We are currently offering holiday packaging. For special occasions, we can offer the addition of wrapping paper. Simply add the request to the note section.
How can I cancel my order?
If you need to cancel your order before it has shipped, please contact us at contact@marcobicego.com or at 1-866-4BICEGO. Unfortunately, once your order has shipped, you will need to return it for a refund if you are unsatisfied with your purchase.
Do you allow special orders?
Yes, we are here to help. Please send your request to contact@marcobicego.com or
1-866-4BICEGO and we will do our best to help you get the item you are looking for. All special orders, which include any item or length not currently sold on the website, are final sale.
Orders placed for rings in different sizes are subject to our return policy.
Is it possible to have an item engraved through the online boutique?
Some styles can be engraved. If you want to check on the feasibility, please contact customer service for more information by sending an email to contact@marcobicego.com or
1-866-4BICEGO.
Shipping
What is the processing and delivery time?
All in-stock orders are processed within 1-3 days after they are received and shipped via complimentary two day shipping.
Orders received after 3pm PST will not begin processing until the following business day. We are open Monday through Friday, 8am – 5pm PST for order processing. For any special orders or special sizes, please allow a minimum of 4-6 weeks for processing and delivery.
Please note we cannot ship to P.O. boxes and all shipments require a signature upon delivery. Unless specified otherwise, all orders ship 2-day shipping via UPS.
Do you offer overnight shipping?
Yes, we can ship merchandise overnight for an additional fee. As a convenience for our customers, we offer complimentary 2nd day shipping on all orders.
Please note we cannot ship to P.O. boxes
What countries do you ship to?
We currently only ship to the continental United States, Hawaii and Alaska.
What happens if my order is not delivered on the first attempt?
If for any reason the delivery attempt is unsuccessful, UPS will take the package to a local UPS Access Point for pick up. It will be held there for up to 7 days. During this period, you may contact UPS to schedule a new delivery attempt, or collect the item at the hold location using your ID. If the package is not picked up, or other arrangements made, before the 7-day time period, UPS will automatically return the package to us. Should this occur, your order will be considered tactically cancelled and we will proceed with a refund of the amount paid once the item has been returned to us.
