Preservation
When you are not wearing your jewelry, it is a good idea to store it in the original jewelry pouch or in a suitable protected container. We always advise that you close the clasp mechanism of the bracelets and necklaces in order to avoid knots.
Cleaning
We recommend periodically having your jewelry cleaned by a jewelry professional. We suggest entrusting the cleaning of your Marco Bicego jewelry to your trusted jeweler.
If you wish to clean your jewelry yourself, we suggest rinsing it in lukewarm water, using a neutral soap and a soft brush before applying a final rinse. Afterwards, dry using a soft undamaged cloth, by simply dabbing and not rubbing.
Assistance
In the event of any doubts or problems, we recommend not wearing the jewelry and having it checked at the store where the purchase was made. Our support services are available at our flagship boutiques and at every authorized Marco Bicego dealer worldwide. Our Customer Service department is also available for any further queries.
Repair
Marco Bicego jewelry is entirely handmade by Italian goldsmith masters using 18 karat gold and gemstones chosen for their beauty and rarity. In order to maintain their beauty, Marco Bicego recommends following some general conditions of use and care.
It is preferable not to wear Marco Bicego jewelry during the following activities: washing your hands (the soap residues could blacken them), when doing the housework (detergents, corrosive products, and impacts can damage the gems and the jewelry itself), while playing sports (salted or chlorine water, sweat and impact can damage the gems and the jewelry itself).
We recommend avoiding exposure to intense heat and sudden temperature variations which could permanently damage the gemstones. Avoid wearing Marco Bicego jewelry when applying perfume, lacquers and make up as the chemical composition of these elements could damage the gemstones.
