All orders are processed within 3-5 days after they are received and shipped via complimentary two day shipping. Orders received after 3pm PST will not begin processing until the following business day. We are open Monday through Friday, 8am – 5pm PST for order processing. For any special orders or special sizes, please allow a minimum of 4 weeks processing time. Please note we do not ship to P.O. boxes and all shipments require a signature upon delivery.
Yes, we can ship merchandise overnight for an additional fee. As a convenience for our customers, we offer complimentary 2nd day shipping on all orders. Please note we do not ship to P.O. boxes
We currently only ship to the continental United States, Hawaii and Alaska.
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items for exchange or refund within 30 days of order date, accompanied by a sales receipt. All refunds will be issued to the original form of payment. All returns must include the original packaging and tags and must be in the same condition as when it was received. Please note used merchandise will not be accepted for refund or exchange unless defective.
Please contact firstname.lastname@example.org or call 1-866-4BICEGO for a return shipping label. All returns should be sent to: Marco Bicego USA, Attn: Returns, 915 Battery Street – 2nd Floor, San Francisco, CA 94111. Please allow 2-3 weeks for the processing of your return.
No, all returns must be processed through our website.
Yes. All purchases will be wrapped in our Marco Bicego packaging.
If you need to cancel your order before it has shipped, please contact us at email@example.com or at 1-866-4BICEGO to cancel your order. Unfortunately, once it has shipped, you will need to return the order if you are unsatisfied with your purchase.
Yes, please contact firstname.lastname@example.org or 1-866-4BICEGO for a repair authorization.
Yes, we are here to help. Please contact email@example.com or 1-866-4BICEGO and we will do our best to help you get the item you are looking for. All special orders, which is any item not currently sold on the website, are final sale. Orders placed for rings in different sizes are subject to our return policy.
We accept Visa, MasterCard, and American Express
No, not at this time.
Sales tax is automatically applied to your order in accordance with individual state regulations if your shipping address is in one of the following states: CA
To clean your Marco Bicego jewelry, dilute dish detergent or soap in a small bowl of warm water and soak each piece for 3 to 5 minutes. Gently clean your item by using a clean cotton cloth or toothbrush. To ensure you removed all the soap, rinse your jewelry under warm running water, and pat dry with a soft cloth. Be sure to set out your Marco Bicego jewelry to dry before wearing it again.
We are sorry to hear a piece has broken or needs to be repaired, we understand it happens. Please contact firstname.lastname@example.org for shipping instructions. All repairs are sent to Italy to be repaired at our headquarters by our skilled artisans. As a result, they can take 12 to 14 weeks to be processed. All repairs are handled on a case by case basis. Charges are assessed once the item for repair has been received and evaluated by the Marco Bicego Repair Representative. We appreciate your patience as we return your piece to an as new condition.
Please use the size guide to find the appropriate ring size.
While we recommend ordering rings in the exact size required, your local jeweler should be able to size many of our rings. Any styles in our Masai, Goa, Marrakech, Cairo and Diamond Jaipur Link collections cannot be re-sized. We cannot guarantee our warranty on those collections if your ring is sized by another retailer. Please call our customer service, 1-866-4BICEGO, if you have any questions.
As the White Gold alloy is harder than yellow, more time is required to create the iconic Marco Bicego hand engraved finish.
Marco Bicego is committed to sourcing our materials in an ethical and sustainable manner. All diamonds in Marco Bicego jewelry have been purchased from legitimate sources not involved in funding conflict based on personal knowledge and/or written guarantees provided by the supplier of these diamonds. The diamonds herein are not from Marange, Zimbabwe.