Frequently asked questions

All in-stock orders are processed within 1-3 days after they are received and shipped via complimentary two day shipping.

Orders received after 3pm PST will not begin processing until the following business day. We are open Monday through Friday, 8am – 5pm PST for order processing. For any special orders or special sizes, please allow a minimum of 4-6 weeks for processing and delivery. 

Please note we cannot ship to P.O. boxes and all shipments require a signature upon delivery. Unless specified otherwise, all orders ship 2-day shipping via UPS.

Yes, we can ship merchandise overnight for an additional fee. As a convenience for our customers, we offer complimentary 2nd day shipping on all orders.  

Please note we cannot ship to P.O. boxes

We currently only ship to the continental United States, Hawaii and Alaska.

If for any reason the delivery attempt is unsuccessful, UPS will take the package to a local UPS Access Point for pick up. It will be held there for up to 7 days. During this period, you may contact UPS to schedule a new delivery attempt, or collect the item at the hold location using your ID. If the package is not picked up, or other arrangements made, before the 7-day time period, UPS will automatically return the package to us. Should this occur, your order will be considered tactically cancelled and we will proceed with a refund of the amount paid once the item has been returned to us.

Enjoy extended complimentary returns and exchanges through January 31 on holiday orders placed between November 1 and December 24.

All refunds will be issued to the original form of payment. All returns must include the sales receipt, original packaging, and tags and must be in the same condition as when it was received.

Please contact returns@marcobicego.com or call 1-866-4BICEGO for approval and a return shipping label.

Please allow 2-3 weeks for the processing of your return and for the refund to appear on your credit card statement.

Please repackage the items and all accessories supplied with the purchase in as close to the original condition received as possible. It is recommended to use the original packaging whenever possible. Please take care to seal the package in the bast possible way to avoid accidental opening or easy tampering.

Yes! We always offer complimentary gift packaging. Just select this option in your shopping cart and leave a custom note if you'd like.

If you need to cancel your order before it has shipped, please contact us at contact@marcobicego.com or at 1-866-4BICEGO. Unfortunately, once your order has shipped, you will need to return it for a refund if you are unsatisfied with your purchase.

Yes, we are here to help. Please send your request to contact@marcobicego.com or
1-866-4BICEGO and we will do our best to help you get the item you are looking for. All special orders, which include any item or length not currently sold on the website, are final sale.
Orders placed for rings in different sizes are subject to our return policy.

Some styles can be engraved. If you want to check on the feasibility, please contact customer service for more information by sending an email to contact@marcobicego.com or
1-866-4BICEGO

We accept Visa, MasterCard, and American Express.

Yes, we do offer digital gift cards. Kindly note that our gift cards are not refundable. 

Sales tax is automatically applied to your order in accordance with individual state regulations.

Once your order has been confirmed, it is no longer possible to change the payment method or the delivery method. For more information and support, please reach out to our customer service team by emailing contact@marobicego.com or by calling 1-866-4BICEGO

To safely clean your Marco Bicego jewelry, we recommend soaking the jewelry in a bowl of warm water mixed with a gentle hand soap and soaking your piece for 3 to 5 minutes.  If needed, you may gently wipe the item with a clean cotton cloth or very lightly scrub using a soft toothbrush. To ensure you removed all the soap, rinse your jewelry under warm running water, and pat dry with a soft cloth. 

We are sorry to hear that your jewelry is in need of repair.  At this time all repairs must be facilitated by one of our authorized retailers. We recommend the retailer where the item was purchased; however that is not required, and if not convenient, you can use our Store Locator  to find an alternate location. For items purchased on our website, you can choose from any of the authorized retailers listed in our Store Locator. If you need help finding a retailer, or have any questions, please contact us at repairs@marcobicego.com and we would be happy to assist you. 

We are sorry to hear that you have lost the match to your earring set.

In order to ensure the earring is properly matched and refinished to be a proper set this will need to be processed as a repair through one of our authorized retailers.

We recommend the retailer where the item was purchased; however that is not required, and if not convenient, you can use our Store Locator to find an alternate location. For items purchased on our website, or if you need help finding a retailer, please contact us at repairs@marcobicego.com and we would be happy to assist you with finding the best option.

We recommend ordering rings to the needed size as many of our rings cannot be sized.

Please call our customer service, 1-866-4BICEGO, if you have any questions about sizing a ring you already own.

Marco Bicego is committed to sourcing our materials in an ethical and sustainable manner. All diamonds in Marco Bicego jewelry have been purchased from legitimate sources not involved in funding conflict based on personal knowledge and/or written guarantees provided by the supplier of these diamonds. The diamonds herein are not from Marange, Zimbabwe.