> FAQS

FAQS

QUICK LINKS

SHIPPING

What is the processing and delivery time?

All orders are processed within 3-5 days after they are received and shipped via complimentary two day shipping. Orders received after 3pm PST will not begin processing until the following business day. We are open Monday through Friday, 8am – 5pm PST for order processing. For any special orders or special sizes, please allow a minimum of 4 weeks processing time. Please note we do not ship to P.O. boxes and all shipments require a signature upon delivery.

Do you offer overnight shipping?

Yes, we can ship merchandise overnight for an additional fee. As a convenience for our customers, we offer complimentary 2nd day shipping on all orders.  Please note we do not ship to P.O. boxes

What countries do you ship to?

We currently only ship to the continental United States, Hawaii and Alaska.

RETURNS

What is your return policy?

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items for exchange or refund within 30 days of order date, accompanied by a sales receipt. All refunds will be issued to the original form of payment. All returns must include the original packaging and tags and must be in the same condition as when it was received. Please note used merchandise will not be accepted for refund or exchange unless defective.

How do I make a return/exchange?

Please contact returns@marcobicego.com or call 1-866-4BICEGO for a return shipping label. All returns should be sent to: Marco Bicego USA, Attn: Returns, 915 Battery Street – 2nd Floor, San Francisco, CA 94111. Please allow 2-3 weeks for the processing of your return.

Can I return to one of your authorized dealers?

No, all returns must be processed through our website.

ORDERS

Do you offer Gift Packaging?

Yes. All purchases will be wrapped in our Marco Bicego packaging.

How can I cancel my order?

If you need to cancel your order before it has shipped, please contact us at contact@marcobicego.com or at 1-866-4BICEGO to cancel your order. Unfortunately, once it has shipped, you will need to return the order if you are unsatisfied with your purchase.

I lost an earring; can it be replaced or matched?

We are sorry to hear that you have lost the match to your earring set.  In order to ensure the earring is properly matched and refinished to be a proper set this will need to processed as repair through one of our authorized retailers.  We recommend the retailer where the item was purchased, however that is not required, and if not convenient we would be happy to help you find an alternate location. For items purchased on our website, or if you need help finding a retailer, please contact us at repairs@marcobicego.com and we would be happy to assist you with finding the best option.

Do you allow special orders?

Yes, we are here to help. Please contact contact@marcobicego.com or 1-866-4BICEGO and we will do our best to help you get the item you are looking for. All special orders, which is any item not currently sold on the website, are final sale. Orders placed for rings in different sizes are subject to our return policy.

PAYMENT

What Credit Cards do you take?

We accept Visa, MasterCard, and American Express

Do you offer Gift Cards?

Yes, we do offer gift cards. Kindly note that our gift cards are not refundable. 

Will I be charged sales tax?

Sales tax is automatically applied to your order in accordance with individual state regulations if your shipping address is in one of the following states: CA

REPAIR & CARE

How do I care for and clean my Marco Bicego jewelry?

To clean your Marco Bicego jewelry, dilute dish detergent or soap in a small bowl of warm water and soak each piece for 3 to 5 minutes. Gently clean your item by using a clean cotton cloth or toothbrush. To ensure you removed all the soap, rinse your jewelry under warm running water, and pat dry with a soft cloth. Be sure to set out your Marco Bicego jewelry to dry before wearing it again.

What do I do if I need to send in my Marco Bicego jewelry for a repair?

We are sorry to hear that your jewelry is in need of repair.  At this time all repairs must be facilitated by one of our authorized retailers. We recommend the retailer where the item was purchased, however that is not required, and if not convenient we would be happy to help you find an alternate location. For items purchased on our website, or if you need help finding a retailer, please contact us at repairs@marcobicego.com and we would be happy to assist you with finding the best option. 

SIZING

What is my ring size?

Please use the size guide to find the appropriate ring size.

Can your rings be sized?

While we recommend ordering rings in the exact size required, your local jeweler should be able to size many of our rings. Any styles in our Masai, Goa, Marrakech, Cairo and Diamond Jaipur Link collections cannot be re-sized. We cannot guarantee our warranty on those collections if your ring is sized by another retailer. Please call our customer service, 1-866-4BICEGO, if you have any questions.

Why does White Gold Diamond Lunaria cost more than Yellow Gold?

As the White Gold alloy is harder than yellow, more time is required to create the iconic Marco Bicego hand engraved finish.

What is Marco Bicego's policy regarding conflict diamonds?

Marco Bicego is committed to sourcing our materials in an ethical and sustainable manner. All diamonds in Marco Bicego jewelry have been purchased from legitimate sources not involved in funding conflict based on personal knowledge and/or written guarantees provided by the supplier of these diamonds. The diamonds herein are not from Marange, Zimbabwe.