Exchanges and Returns


What is your return policy?

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items for exchange or refund within 30 days of order date, accompanied by a sales receipt. All refunds will be issued to the original form of payment. All returns must include the original packaging and tags and must be in the same condition as when it was received. Please note used merchandise will not be accepted for refund or exchange unless defective.

How do I make a return/exchange?

Please use the form below, contact or call 1-866-4BICEGO for a return shipping label. All returns should be sent to: Marco Bicego USA, Attn: Returns, 915 Battery Street – 2nd Floor, San Francisco, CA 94111. Please allow 2-3 weeks for the processing of your return.

Can I return to one of your authorized dealers?

No, all returns must be processed through our website.